Service Recovery and Competitive Positioning: The Moderation Effect of Technical Efficiency

Hart Awa, Ogwo Ogwo, Ojiabo Ukoha
  • Journal of Business and Policy Research, December 2015, Zant World Press
  • DOI: 10.21102/jbpr.2015.12.102.03

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http://dx.doi.org/10.21102/jbpr.2015.12.102.03

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