Adapting Lean for process redesign in senior day care services

What is it about?

The paper features the findings from case-study research that adapted Lean thinking for process redesign in the senior daycare centres. The aim is to extend understanding in the adaptation of lean in the community care contexts by addressing the research question: “How can Lean be adapted to senior daycare services for process redesign?”

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Why is it important?

Our study fills the research gap where the operations and work processes of senior daycare services are relatively less examined. The findings and discussions provide guidance for seniors care, providers, community care administrators and healthcare policymakers to evaluate and improve their existing processes using Lean. This paper also highlighted important factors that support the adaptation of Lean in senior daycare and community care organizations.