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This page is a summary of: La voz del usuario en la planeación estratégica de bibliotecas públicas usando el Despliegue de la Función de la Calidad (QFD), Bibliotecas Revista de la Escuela de Bibliotecología Documentación e Información, February 2019, Universidad Nacional de Costa Rica,
DOI: 10.15359/rb.36-3.1.
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