What is it about?
In this study, it is aimed to bring a new approach to the evaluation of service quality in firms by focusing on the air transport sector. In this study, one of the current methods, the CODAS method is used. The data set of 11 airlines, which are evaluated in terms of service quality performances according to 7 criteria, are analyzed. Sensitivity analysis is also performed to measure the stability of the results after the application.
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This page is a summary of: HİZMET KALİTESİ ÖLÇÜMÜNE YENİ BİR YAKLAŞIM: CODAS YÖNTEMİ İLE HAVAYOLU İŞLETMELERİ ÜZERİNE BİR UYGULAMA, Business And Management Studies An International Journal, January 2019, Business and Management Studies: An International Journal,
DOI: 10.15295/bmij.v6i4.409.
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