The impact of organisational variables and quality performance on customer satisfaction

  • Koay Li, Suhaiza Zailani, Yudi Fernando
  • International Journal of Productivity and Quality Management, January 2010, Inderscience Publishers
  • DOI: 10.1504/ijpqm.2010.035121

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http://dx.doi.org/10.1504/ijpqm.2010.035121

The following have contributed to this page: Suhaiza Zailani