What is it about?
The banking, financial services and insurance (BFSI) sector has faced fierce competition and such competitive pressure forces BFSI sector firms to improve their business processes for better performances. It is against this backdrop that Lean Six Sigma (LSS) has emerged as a vital tool as it helps firms in building and strengthening customer relationships by delivering improved customer service at the lowest cost. LSS deployment in BFSI sector firms increases service efficiency and effectiveness which in turn enhances overall customer value provided by firms.
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This page is a summary of: Lean Six Sigma deployment in BFSI sector: synthesising and developing customer value creation models, International Journal of Electronic Customer Relationship Management, January 2018, Inderscience Publishers,
DOI: 10.1504/ijecrm.2018.093772.
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