Applying performance measurement in service operations: analysis of contextual differences

Aki Jääskeläinen, Harri Laihonen
  • International Journal of Business Performance Management, January 2014, Inderscience Publishers
  • DOI: 10.1504/ijbpm.2014.063024

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http://dx.doi.org/10.1504/ijbpm.2014.063024

The following have contributed to this page: Dr Harri Laihonen