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This page is a summary of: Melhorias em processos com impacto na eficiência operacional: um estudo ambientado em um laboratório de análises clínicas, Revista Produção Online, November 2012, Associacao Brasileira de Engenharia de Producao - ABEPRO, DOI: 10.14488/1676-1901.v12i4.1004.
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