Customer-Care-Center-Qualität: Messung und Nutzung

Zanna van der Aa, José Bloemer, Jörg Henseler, Ellen Roemer
  • Marketing Review St Gallen, March 2013, Springer Science + Business Media
  • DOI: 10.1365/s11621-013-0231-0

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http://dx.doi.org/10.1365/s11621-013-0231-0

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