Customer satisfaction and loyalty in B2B services: directions for future research

Earl Naumann, Paul Williams, M. Sajid Khan
  • The Marketing Review, November 2009, Westburn Publishers
  • DOI: 10.1362/146934709x479908

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http://dx.doi.org/10.1362/146934709x479908

The following have contributed to this page: Dr. Earl Naumann