The Desired Qualities of Customer Contact Employees in Complaint Handling Encounters

  • Thorsten Gruber, Isabelle Szmigin, Roediger Voss
  • Journal of Marketing Management, June 2006, Taylor & Francis
  • DOI: 10.1362/026725706777978721

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1362/026725706777978721

The following have contributed to this page: Thorsten Gruber