The Effects of Customer Orientation and Job Resources on Frontline Employees' Job Outcomes

  • Osman M. Karatepe, Ugur Yavas, Emin Babakus
  • Services Marketing Quarterly, June 2007, Taylor & Francis
  • DOI: 10.1300/j396v29n01_04

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http://dx.doi.org/10.1300/j396v29n01_04

The following have contributed to this page: Prof. Dr. Osman M. Karatepe

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