Effects of Job Standardization and Job Satisfaction on Service Quality

  • A Study of Frontline Employeesin Northern Cyprus
  • Osman M. Karatepe, Turgay Avci, Huseyin Arasli
  • Services Marketing Quarterly, April 2004, Taylor & Francis
  • DOI: 10.1300/j396v25n03_01

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The following have contributed to this page: Prof. Dr. Osman M. Karatepe

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