Measuring Customer Satisfaction in Tourist Service Encounters

Doren Chadee, Jan Mattsson
  • Journal of Travel & Tourism Marketing, May 1996, Taylor & Francis
  • DOI: 10.1300/j073v04n04_08

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http://dx.doi.org/10.1300/j073v04n04_08

The following have contributed to this page: Doren Chadee and Professor Jan Mattsson