How patient‑centred language builds trust with people who hear voices

What is it about?

This article explains why the words mental health professionals use to talk about hearing voices really matter. It shows that some common clinical terms can feel stigmatising or dismissive, and may harm trust. The authors argue that using the person’s own preferred language helps people feel understood, respected and more comfortable asking for support. They also describe how cultural and spiritual beliefs shape how people make sense of their experiences. The article encourages mental health staff to be curious, sensitive and consistent in the language they use so that people who hear voices feel safe and engaged.

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Photo by Annie Spratt on Unsplash

Photo by Annie Spratt on Unsplash

Why is it important?

This article matters because it shows that the words used by mental health professionals can strongly affect how people who hear voices feel about themselves and about seeking help. Using terms that feel judgemental or overly medical can increase stigma, damage trust and discourage people from opening up. The paper highlights that choosing language that respects people’s beliefs, culture and personal meaning helps them feel safe, valued and understood. This is essential for building good therapeutic relationships and improving engagement with care.

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