What is it about?
Why is change or improvement work in NHS organisations so hard to do? Change leaders need emotional intelligence, intellectual intelligence and organisational intelligence. But what is meant by the latter and what qualities are required? Success transformation must be generated and owned by those closest to its delivery and impact
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Why is it important?
NHS organisations are large and complex systems with multiple objectives. ‘Organisational intelligence’ is a key element of operations management for the solution of problems and successful change and needs to be better recognised and understood. The future of the NHS is about integration between existing silos and it will not happen without application of the right intelligences.
Perspectives
There are lots of great people in NHS organisations working on complex problems and making lasting improvements that benefit patients and staff. The retirement of one of us (AB) gave us the space to write down the lessons learnt from working in a successful organisation with great colleagues whose achievements we celebrate with this article.
Alastair Beattie
Northumbria Healthcare NHSFT
Read the Original
This page is a summary of: Organisational intelligence and successful change in NHS organisations, British Journal of Healthcare Management, March 2020, Mark Allen Group,
DOI: 10.12968/bjhc.2019.0060.
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