Food and beverage technology and employees' acceptance in 4 and 5 star hotels in Kuala Lumpur, Malaysia

What is it about?

Technology is defined as a tool or machine that helps to fulfill tasks easier and simpler. Despite of its universal advantages and benefits upon the development of the hotel industry, the acceptance of hotel employees towards the usage of technology is still uncertain and imprecise, particularly senior staff. This study examines employees’ acceptance on the usages of technology in four and five hotel daily operations. At this intensity, the employees were required to express their experiences of using the Point-of-Sales (POS) system installed in the hotel operation. Sample units were selected amongst the front liners who are working in the coffee House. Results revealed that most of the employees perceived usefulness and perceived ease of use of POS system. Based on the results it can be concluded that employees perceive the application of technology towards their daily tasks routine positively.

Featured Image

Why is it important?

Statistical results show that any system installed to make tasks faster and easier will get support from the staff