Line Managers Perception about Quality of HR Function in Pakistan: A Case Study

M. A. Asadullah, P. J. Marie, M. Bourgain, U. Najam
  • South Asian Journal of Human Resources Management, December 2015, SAGE Publications
  • DOI: 10.1177/2322093715599279

Quality of HR Function in Pakistan

What is it about?

This study examined the quality of human resources (HR) function of a not-for- profit health sector organization in Pakistan using four roles of HR Champions Model presented by Ulrich (1997). We used a survey instrument and conducted semi-structure interviews of 37 HR and line managers. We analyzed quantitative data using conjoint analysis and qualitative data using simple narrative analysis. The findings revealed that the quality of strategic partner and change agent role are the lowest, the quality of employee champion role is the highest and the quality of administrative role of HR is modest. The study highlighted areas requiring attention of HR professionals and researchers to improve quality of HR services.

Why is it important?

Just creating an HR Function based on western philosophies is insufficient until and unless it does not bring a significant change in the quality of service delivered to its internal customers.

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The following have contributed to this page: Dr Muhammad Ali ASADULLAH