What is it about?
How do patients who have been admitted in hospitals or experienced health-care services viewed its quality. Their expectation from the services and what they have experiences shows a clear gap which indicates the quality of the service. The study helps the administrators to look up these factors to improve their services.
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Why is it important?
1. Understand the quality of health-care services. 2. Patients' expectation and their experiences about the service helps to evaluate the quality of the service to understand the loopholes as well as the scope of improvement to sustain in the market.
Perspectives
This study postulates many important aspects of health-care services which for long remain unnoticed. Very few study have been done so far to understand the quality of heath-care services. Prompt response, hygiene, medical accessibilities all are important for a good service. It is also necessary to look at the societal background which gives an added perspective. That's why the present comparative study of urban and rural hospitals gives a very detailed and diverse perspective of patients viewpoints, their demand and perception of services.
Miss Auditi Pramanik
Jawaharlal Nehru University
Read the Original
This page is a summary of: Patients’ Perception of Service Quality of Health Care Services in India, Journal of Health Management, May 2016, SAGE Publications,
DOI: 10.1177/0972063416637695.
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