Authentic versus fictitious online reviews: A textual analysis across luxury, budget, and mid-range hotels

  • Snehasish Banerjee, Alton Y.K. Chua
  • Journal of Information Science, July 2016, SAGE Publications
  • DOI: 10.1177/0165551515625027

Do different categories of hotels attract similar types of fake reviews?

Photo by Dayana Brooke on Unsplash

Photo by Dayana Brooke on Unsplash

What is it about?

The paper analyzes textual differences between authentic and fictitious reviews across three hotel categories, namely, luxury, budget, and mid-range. Using a dataset of 1800 reviews (900 authentic + 900 fictitious), the results suggest that differences between authentic and fictitious reviews are largely inconsistent across hotel categories.

Why is it important?

All fake reviews are not created equal. This paper is one of the earliest to uncover nuances in fake reviews across luxury, budget and mid-range hotels.

Read Publication

http://dx.doi.org/10.1177/0165551515625027

The following have contributed to this page: Dr Snehasish Banerjee