What is it about?

This study examines tourists’ dining experiences and tests competing models of predictors of satisfaction and behavioral intentions. We look at the influence of service quality, quality of environment, food quality, price fairness, authenticity, and tourist satisfaction on behavioral intentions.

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Why is it important?

Findings are important to better understand tourist's experiences.


It was great to write this paper with a team of colleagues from Austria, New Zealand and Australia. Data comes from a beautiful tourist region in Austria, Tyrol and looks at tourist's dining experience. Really interesting is also the use of PLS-SEM and that we tested 2 different competing models again each other to better understand tourist satisfaction and behavioural intentions.

Dr Birgit Muskat
Australian National University

Read the Original

This page is a summary of: Perceived quality, authenticity, and price in tourists’ dining experiences: Testing competing models of satisfaction and behavioral intentions, Journal Of Vacation Marketing, January 2019, SAGE Publications, DOI: 10.1177/1356766718822675.
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