What is it about?
The role of the designer has changed in recent times and we discuss what this means
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Why is it important?
The challenge of being a facilitator in complex (service) or similar design projects means new capabilities and mindsets are require
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This page is a summary of: Beyond designing, November 2011, ACM (Association for Computing Machinery),
DOI: 10.1145/2071536.2071560.
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