Effects of mentoring on customer orientation: the moderating role of gender

Ho Kwong Kwan, Frederick Hong-kit Yim, Xia Zhou
  • Asia Pacific Journal of Human Resources, January 2014, Wiley
  • DOI: 10.1111/1744-7941.12029

What is it about?

This study investigates the effects of mentoring on employees’ customer orientation in a Chinese setting by focusing on the moderating role of gender. The results from a survey of 280 employees indicate that protégés have higher levels of customer orientation than non-protégés. Moreover, protégés who receive higher levels of career and psychosocial support exhibit higher levels of customer orientation than those who receive lower levels of such support. The effects of the mentoring relationship and career support on customer orientation are stronger for women than for men. The findings are discussed in terms of the theoretical and practical implications for human resource management.

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http://dx.doi.org/10.1111/1744-7941.12029

The following have contributed to this page: Dr Ho Kwong Kwan