The impacts of customers’ observed severity and agreement on hotel booking intentions: moderating role of webcare and mediating role of trust in negative online reviews

Sreejesh S., Anusree M.R.
  • Tourism Review, June 2016, Emerald
  • DOI: 10.1108/tr-08-2015-0037

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http://dx.doi.org/10.1108/tr-08-2015-0037

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