What is it about?
The author explains how an obsession with delivering customer value at Amazon is enabled and driven by customer-driven metrics.
Featured Image
Read the Original
This page is a summary of: How Amazon uses metrics to drive success, Strategy & Leadership, October 2019, Emerald,
DOI: 10.1108/sl-08-2019-0121.
You can read the full text:
Contributors
The following have contributed to this page