Lagged Influences of Customer Mistreatment on Employee Mood: Moderating Roles of Maladaptive Emotion Regulation Strategies

Yujie Zhan, Mo Wang, Junqi Shi
  • July 2013, Emerald
  • DOI: 10.1108/s1746-9791(2013)0000009014

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http://dx.doi.org/10.1108/s1746-9791(2013)0000009014

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