Customer Reactions to Conflict Management: A Review and Empirical Evidence from Two Service Industries

Nelson Oly Ndubisi, Naresh K. Malhotra, Gina L. Miller
  • January 2013, Emerald
  • DOI: 10.1108/s1548-6435(2013)0000010007

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http://dx.doi.org/10.1108/s1548-6435(2013)0000010007

The following have contributed to this page: Professor Nelson Oly Ndubisi