Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model

Jaclyn Koopmann, Mo Wang, Yihao Liu, Yifan Song
  • June 2015, Emerald
  • DOI: 10.1108/s1479-355520150000013002

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http://dx.doi.org/10.1108/s1479-355520150000013002

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