Delivering well-being through the coronavirus pandemic: the role of human resources (HR) in managing a healthy workforce

  • Kay Lisa Maddox-Daines
  • Personnel Review, September 2021, Emerald
  • DOI: 10.1108/pr-04-2021-0224

What is it about?

This study explores how HR professionals supported the wellbeing of staff through the coronavirus pandemic. The research discovered that people professionals did not have crisis policies in place resulting in a spontaneous response to the pandemic. It found that where contingency plans were in place they focussed on data rather than people. Well-being initiatives were found to be ad-hoc and short term and e-presenteeism was identified rather than managed. Soft skills were found to be important for the effective management of people working at a distance.

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