What is it about?
The article explains emotional intelligence as necessary skill for the workforce. It is significant for those professions where worker-customer interaction is mandatory. The findings of this research have established that emotionally intelligent employees are satisfied, committed and yield optimal performance.
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Why is it important?
it has expanded the scope of emotional intelligence towards the field of information science
Perspectives
training may be helpful to enhance the current levels of emotional intelligence of workers. it may provide the opportunities for workers to be optimistic, service oriented, support adaptability and perform in teams.
Dr Asad Khan
University of Peshawar
Read the Original
This page is a summary of: An investigation of the training needs on emotional intelligence of academic librarians, Library Review, November 2015, Emerald,
DOI: 10.1108/lr-04-2015-0040.
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