What is it about?
service quality has become more important as healthcare costs continue to skyrocket. This study examines specific healthcare service-quality attributes as perceived by hospital out-patient subjects
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Why is it important?
Accountability in delivering healthcare is now expected by stakeholders of the healthcare provider, especially the patients. These service quality attributes are drivers of service delivery and the very factors which patients use to assess overall healthcare quality
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This page is a summary of: Measuring hospital out-patient service quality in Thailand, Leadership in Health Services, September 2013, Emerald,
DOI: 10.1108/lhs-07-2012-0023.
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