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The study of two topics fundamental to the understanding of service marketing is encouraged in the article, and research directions are outlined. These fundamental topics are service and marketing. These central aspects of the field has been largely neglected in scholarly research.

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This page is a summary of: Viewpoint: service marketing research priorities: service and marketing, Journal of Services Marketing, April 2020, Emerald,
DOI: 10.1108/jsm-08-2019-0306.
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