Beyond chemistry: the role of employee emotional competence in personalized services

Jorge Matute, Ramon Palau-Saumell, Giampaolo Viglia
  • Journal of Services Marketing, May 2018, Emerald
  • DOI: 10.1108/jsm-05-2017-0161

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http://dx.doi.org/10.1108/jsm-05-2017-0161

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