What is it about?
This article shows how consumers, organizations, and governmental agencies all play in role in the failure of commercial digital technologies, including mobile applications.
Featured Image
Read the Original
This page is a summary of: Commentary: the unintended consequences of digital service technologies, Journal of Services Marketing, December 2021, Emerald,
DOI: 10.1108/jsm-03-2021-0072.
You can read the full text:
Contributors
The following have contributed to this page
