Studying digital service innovation in the context of digital service platforms

What is it about?

We explore the nature of digital service innovation (DSI) and describe the process and the elements (phases, actors, functions and interactions) that make it up. Our analysis shows that DSI in digital service platforms is synonymous with co-innovation and we show how co-innovation occurs, using hybrid agile methodologies and with the coordination of multiple actors and interactions.

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Why is it important?

Our findings contribute to building a common language for digital service innovation research in service management. It also shows the mechanisms that turn a digital service solution into a co-innovative proposal.