Technological disruptions in services: lessons from tourism and hospitality

Dimitrios Buhalis, Tracy Harwood, Vanja Bogicevic, Giampaolo Viglia, Srikanth Beldona, Charles Hofacker
  • Journal of Service Management, May 2019, Emerald
  • DOI: 10.1108/josm-12-2018-0398

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http://dx.doi.org/10.1108/josm-12-2018-0398

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