What is it about?
Truck driver turnover is examined from the driver's point of view concerning the external customer freight base. In-depth interviews with select industry drivers is the research method used and practical implications arise for the future of the trucking industry.
Featured Image
Why is it important?
As far as the authors know, it is the first driver turnover study which examines driver views of external freight customers.
Perspectives
A current perspective of driver turnover research is examined in a new light. Previous studies used standard survey methods and examined primarily internal processes impacting turnover.
Dr Daniel R Sersland
University of Maryland University College
Read the Original
This page is a summary of: Driver turnover research: exploring the missing angle with a global perspective, Journal of Service Management, August 2015, Emerald,
DOI: 10.1108/josm-04-2015-0129.
You can read the full text:
Contributors
The following have contributed to this page
