How do you measure what you can't define?

Lerzan Aksoy
  • Journal of Service Management, August 2013, Emerald
  • DOI: 10.1108/josm-01-2013-0018

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1108/josm-01-2013-0018

The following have contributed to this page: Lerzan Aksoy

In partnership with: