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This paper offers novel insight into the less-known phenomenon of human–ML augmentation for marketing purposes. Furthermore, the article contributes to the B2B personalization literature by elaborating on how human experts can augment ML computing power to create a PIS for business customers.

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This page is a summary of: Augmenting machine learning with human insights: the model development for B2B personalization, Journal of Business and Industrial Marketing, January 2024, Emerald,
DOI: 10.1108/jbim-02-2023-0073.
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