Does emotional labor affect nurses suffering from workplace violence? A moderated mediation model

What is it about?

This paper investigates the relationship between emotional labor and workplace violence using the social exchange theory. Specifically, the authors take a relational approach by introducing positive patient treatment as the mediator. The moderating role of organizational support in the relationship between emotional labor and workplace violence is also considered. The findings of this study support the negative effect of emotional labor on workplace violence and the mediating effect of patient-positive treatment. Moreover, when organizational support is low, the relationship between emotional labor and workplace violence is strong. In contrast, the effect is weak when organizational support is high.

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