What is it about?

The purpose of this paper is to explore the dimensions of online customer experience (OCE) and their impact on satisfaction and loyalty in the clothing e-retail context. Furthermore, it explores the influence of gender on the OCE-satisfaction-loyalty chain

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Why is it important?

The study facilitates the adaptation and validation of the OCE dimensions in the clothing e-retail category in an emerging market, India. While all factors associated with both OCE dimensions are important for driving satisfaction and loyalty, the study underscores the need for a higher focus on visual engagement by e-retailers in the given context. Gender moderates the OCE-satisfaction paths, but does not moderate the OCE-loyalty paths. Keywords

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This page is a summary of: Online customer experience (OCE) in clothing e-retail, International Journal of Retail & Distribution Management, March 2018, Emerald,
DOI: 10.1108/ijrdm-01-2017-0005.
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