An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines

  • Findings from foreigners and overseas Pakistani customers
  • Faizan Ali, Bidit Lal Dey, Raffaele Filieri
  • International Journal of Quality & Reliability Management, May 2015, Emerald
  • DOI: 10.1108/ijqrm-07-2013-0110

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http://dx.doi.org/10.1108/ijqrm-07-2013-0110

The following have contributed to this page: Dr Faizan Ali