What is it about?
This study aims to examine the effects of pharmacy service factors (namely, medication teaching, service promptness, pharmacist attitudes, medication supply and pharmacy location) on patient satisfaction with community pharmacies in Jordan and to explore the effect of patient satisfaction on pharmacy performance.
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Why is it important?
The results showed that the service factors contributing most significantly to patient satisfaction in Jordan are medication supply, pharmacist attitudes, medication teaching and service promptness, in descending order of influence. Meanwhile, the effect of pharmacy location on patient satisfaction proved to be insignificant. In addition, patient satisfaction proved to have a highly positive impact on pharmacy performance.
Perspectives
This study addresses a debatable issue in the literature regarding the influence that pharmacy service factors can have on patient satisfaction. In addition, to the best of the researchers’ knowledge, this is the first study to explore the proposed effects in Jordan. It is also one of the first to investigate the effect of patient satisfaction on community pharmacy performance.
Dr. Ghaith Mustafa Al-Abdallah
University of Kurdistan Hewler
Read the Original
This page is a summary of: Pharmacy service factors and pharmacy performance: the role of patient satisfaction in community pharmacies, International Journal of Pharmaceutical and Healthcare Marketing, June 2021, Emerald,
DOI: 10.1108/ijphm-03-2020-0017.
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