An exploration of supply chain integration in the retail product returns process

Michael Bernon, John Upperton, Marko Bastl, John Cullen
  • International Journal of Physical Distribution & Logistics Management, August 2013, Emerald
  • DOI: 10.1108/ijpdlm-03-2012-0060

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http://dx.doi.org/10.1108/ijpdlm-03-2012-0060

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