Distinctive features of service performance measurement

Aki Jääskeläinen, Harri Laihonen, Antti Lönnqvist
  • International Journal of Operations & Production Management, October 2014, Emerald
  • DOI: 10.1108/ijopm-02-2013-0067

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http://dx.doi.org/10.1108/ijopm-02-2013-0067

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