Is lean service promising? A socio-technical perspective

Wael Hadid, S. Afshin Mansouri, David Gallear
  • International Journal of Operations & Production Management, June 2016, Emerald
  • DOI: 10.1108/ijopm-01-2015-0008

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http://dx.doi.org/10.1108/ijopm-01-2015-0008

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