Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

  • Mahbubar Rahman, Rafikul Islam, Wan Rohaida Wan Husain, Khaliq Ahmad
  • International Journal of Contemporary Hospitality Management, March 2019, Emerald
  • DOI: 10.1108/ijchm-02-2018-0110

It helps to enhance quality & business excellence in the hotel industry of Bangladesh

Photo by Thomas Haas on Unsplash

Photo by Thomas Haas on Unsplash

What is it about?

This is directly relevant to ensure quality services in hospitality industry. The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh.

Why is it important?

Bangladesh is one the merging economies in the South Asia. Varieties of the expatriates return to Bangladesh including potential investors who need quality services and necessitates a need as part of the hospitality industry. This article entitled,"Developing a hierarchical model to enhance business excellence in hotel industry" is an attempt to this direction.

Perspectives

Professor Khaliq Ahmad bin Mohamad
Qassim University

It is a learning experience. Writing this article was a great pleasure as it has co-authors with whom I have had long standing collaborations. This article also lead to rare disease groups contacting me and ultimately to a greater involvement in rare disease research.

Read Publication

http://dx.doi.org/10.1108/ijchm-02-2018-0110

The following have contributed to this page: Professor Khaliq Ahmad bin Mohamad