It helps to enhance quality & business excellence in the hotel industry of Bangladesh
Photo by Thomas Haas on Unsplash
What is it about?
This is directly relevant to ensure quality services in hospitality industry. The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh.
Why is it important?
Bangladesh is one the merging economies in the South Asia. Varieties of the expatriates return to Bangladesh including potential investors who need quality services and necessitates a need as part of the hospitality industry. This article entitled,"Developing a hierarchical model to enhance business excellence in hotel industry" is an attempt to this direction.
The following have contributed to this page: Professor Khaliq Ahmad bin Mohamad