Measuring the added value of workplace change

Chaiwat Riratanaphong, Theo van der Voordt
  • Facilities, August 2015, Emerald
  • DOI: 10.1108/f-12-2014-0095

Added value of workplace change

What is it about?

The performance measurement systems that were found in theory and practice can be used as input to value adding management of facilities. Based on the findings a step-by-step procedure is presented to facilitate the selection of prioritised key performance indicators.

Why is it important?

Many performance criteria and KPIs from literature are used in practice. However, apart from the Balanced Scorecard no performance measurement system from literature is literally applied. Regarding most issues, none of the organisations conducted a comparison of the impact of their real estate on organisational performance before and after the change. In one case only both ex ante and ex post data were collected about the appraisal of change by the end users.


Dr Chaiwat - Riratanaphong
Faculty of Architecture and Planning, Thammasat University

This research connects the concepts of performance measurement and adding value by workplace change with data from two different continents.

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The following have contributed to this page: Dr. Theo van der Voordt and Dr Chaiwat - Riratanaphong