Stakeholder relationship challenges and prospects in talent management: the case of the Jamaican business process outsourcing industry

What is it about?

Talent Management is considered a driver of competitive advantage, yet the focus on tangible outcomes often ignores unintended consequences for stakeholder relationships. We found that poor communication and bias in selection processes within the Jamaican Business Process Outsourcing (BPO) industry fuels relationship challenges. We discuss psychological, emotional and behavioural responses to TM selection and non-selection.

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