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When organizations are in crisis, the experiences of the employees are often ignored. However, without employee support and engagement, organizations cannot manage crises effectively. The present study explores employees are critical stakeholders for organizations to identify the factors affecting their crisis experience. The findings indicate that managing employee uncertainty may be one of the most critical tasks when an organization is in crisis to ensure the best outcomes for both the employees and organization.

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This page is a summary of: Taking off the rose-colored glasses: the influence of crises on employee relationship management, Employee Relations, January 2022, Emerald,
DOI: 10.1108/er-03-2021-0115.
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